Privacy Policy

Learn about your privacy rights and how your data is handled.

Last updated: September 15, 2026

La Pura Chuleta (“we”, “us”, or “our”) operates the La Pura Chuleta website (https://lapurachuleta.com) and the La Pura Chuleta Customer, Seller, and Rider mobile applications (together, the “Services”). This single Privacy Policy applies to all of our apps and websites.

By using any of our Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Who we are

Business name: La Pura Chuleta
Website: https://lapurachuleta.com
Address: Scheme 33, Kiran Hospital Road, Karachi
Email: manzarnazar@gmail.com
Phone: +92 316 3266699

2. Who this Policy covers

This Policy applies to:

Customers using the website or Customer app to browse, order, and receive deliveries
Sellers / store owners using the Seller app to manage stores, products, and orders
Riders / delivery partners using the Rider app to accept and complete deliveries

3. Information we collect

Depending on how you use the Services, we may collect:

3.1 Account and contact information

Name, email address, phone number
Password or authentication credentials
Profile photo (if you choose to upload one)

3.2 Customer order and delivery information

Delivery addresses and location pins
Order history, cart contents, and preferences
Special delivery instructions, reviews, ratings, and support messages

3.3 Seller / store information

Store name, description, logo, address, location, operating hours
Product catalog data (products, prices, images, inventory)
Order fulfillment status, settlements, and payout details you provide

3.4 Rider / delivery partner information

Onboarding and verification details required to work as a delivery partner
Precise location while online or completing deliveries
Assigned orders, delivery status, delivery history, and related timestamps

3.5 Location information

Approximate and/or precise location when you allow location access — used for nearby stores, delivery assignment, navigation, and order completion

3.6 Payment and financial information

Payment method details processed by third-party payment providers (we do not store full card numbers on our servers when payments are handled by those providers)
Cash-on-delivery preferences, transaction records, refunds, and wallet-related records where enabled
Seller or rider payout / bank details where provided for settlements

3.7 Device and technical information

Device identifiers, IP address, browser type, app version, and operating system
Push notification tokens (for example, via Firebase Cloud Messaging)
Crash logs and basic usage diagnostics

3.8 Media and content you provide

Photos or files you upload (profile images, product images, order-related media, or proof-of-delivery where applicable)
Voice input if you use voice search features

3.9 Information from third-party sign-in

If you sign in with Google or another supported provider, we receive basic profile information permitted by that provider (such as name, email, and profile image).

4. How we use your information

We use your information to:

Create and manage accounts across Customer, Seller, and Rider apps
Process, fulfill, assign, and deliver orders
Display stores and products to customers
Communicate order updates, support replies, and important service notices
Show relevant nearby stores, delivery jobs, and delivery options
Calculate settlements, earnings, and payouts where applicable
Prevent fraud, abuse, and unauthorized access
Improve app performance, reliability, and user experience
Comply with legal obligations
Send promotional messages only where permitted and, where required, with your consent

5. How we share information

We may share information with:

Stores / sellers — to fulfill orders (customer name, phone, address, and order details)
Delivery partners / riders — to pick up and deliver orders (customer and store contact/location details needed for the job)
Customers — limited store and rider details needed for ordering and delivery tracking
Service providers — hosting, analytics, maps, authentication, messaging, and payment processors who help us operate the Services
Legal authorities — when required by law or to protect rights, safety, and security

We do not sell your personal information.

6. Permissions used by our apps

Our mobile apps may request permissions such as:

Location — nearby stores, delivery assignment, and delivery tracking
Camera / photos — profile photos, product images, or delivery-related media
Notifications — order, delivery, and service alerts
Microphone — optional voice search features

You can change these permissions in your device settings. Some features may not work without them.

7. Data retention

We keep personal information only as long as needed for the purposes described in this Policy, including order history, settlements, legal compliance, dispute resolution, and fraud prevention. When information is no longer needed, we delete or anonymize it where reasonably possible.

8. Your rights and choices

Subject to applicable law, you may:

Access or update account information in the relevant app or website
Request correction of inaccurate information
Request deletion of your account and associated personal data
Opt out of promotional communications
Withdraw consent for optional permissions (such as location or notifications)

Customers can delete their account by following the instructions at https://lapurachuleta.com/delete-account/. Sellers and riders may request account deletion by contacting us at manzarnazar@gmail.com. Some records (such as completed orders and financial settlements) may be retained where legally required.

9. Children’s privacy

Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. International processing

Your information may be processed and stored on servers in locations where we or our service providers operate. By using the Services, you understand that your information may be transferred to those locations.

12. Third-party links and services

Our Services may contain links to third-party websites or integrate third-party tools (maps, payments, sign-in). Their privacy practices are governed by their own policies. We encourage you to review those policies.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised Policy.

14. Contact us

If you have questions about this Privacy Policy or your data, contact us:

Email: manzarnazar@gmail.com
Phone: +92 316 3266699
Address: Scheme 33, Kiran Hospital Road, Karachi